Refund Policy

At HeyEditor, we strive to provide our users with high-quality image and video processing services. Your satisfaction is important to us, and we understand that there may be occasions where a refund is necessary. This policy outlines the conditions under which refunds are issued and the process for requesting a refund.

1. Credit Purchases

• ● No Refunds on Used Credits: Once any portion of purchased credits has been used, no refunds will be provided. We do not offer partial or prorated refunds for any credits that have been consumed.
• ● Refund Eligibility: Refunds are only available for unused credits, and users must submit a refund request within 14 calendar days from the date of purchase.

2. Refund Request Process

• ● Submission of Request: To request a refund, please contact our support team at [email protected] within the 14-day window. Include your transaction details and the reason for the refund request.
• ● Verification: Upon receiving your request, our team will verify the relevant information to determine eligibility for a refund. This process may require you to provide additional information or documentation.
• ● Decision and Processing: If your refund request is approved, we will process the refund to your original payment method. Please allow up to 5-10 business days for the refund to be reflected in your account.

3. Non-Refundable Situations

• ● Refunds are not available for any used credits.
• ● Refund requests submitted after 14 days from the transaction date will not be accepted.

4. Questions and Support

If you have any questions or need assistance regarding our refund policy, please contact our support team at [email protected]. We are here to help and ensure that your experience with HeyEditor is a positive one.

5. Policy Amendments

HeyEditor reserves the right to amend this refund policy at any time. Any changes will be communicated to users via our website or through direct communication.